Dynamics CRM - Interview Part-2

Q: - Explain Sales module.

Ans: - In sales module mainly Activities, Lead, Opportunity, Contact, Account, Quote, Sales Order(Order), Invoice entities are used. There are few secondly entities Competitor, Product, Sales literature and Goal are also involved.

Sales cycle can be start as output of marketing or any direct call, email or other type of activity.

So, from activity we create Lead. Lead is first stage of sales module. Lead can be look as potential but have not qualified as potential. Lead contains information like Stakeholders, Competitor and some information about their organization. 

When Lead show some interest then we qualify the Lead. When lead qualified it creates Opportunity, contact and account record. Opportunity more focused on customer’s requirement and offered products.

Now based on request we need to create one or more quote to offer our customer. There should be one active quote on which current discussion with customer is going.

When customer agreed on offered quote. We need to create Sales Order(Order) from quote. When we create an order, we have option to close opportunity as won or let the opportunity open.

We can create multiple order from Active/Won quote. Once order is completed make order as fulfilled.

Than you need to create invoice. From invoice you can in-built invoice report. Once invoice confirmed make invoice as confirmed. Once Invoice is paid mark invoice as paid.

Note: - You cannot close any opportunity if any Quote is active or draft for that opportunity.

Sales module also contains some built in dashboard like “Sales overview dashboard”, “Sales Management”, “Sales Activity Dashboard”.

Sales Literature: - This can be used by both sales and marketing module. This provide single location of our document which are used to sent customer on regular basis.

This is the brief of sales module. In next blog I will explain Goal management.